At HKS, our service is fully based on the 24/7 concept. In other words, in addition to services during standard business hours, our team has the flexibility to provide services outside normal business hours, including on weekends.
We understand that the areas of immigration and relocation require a high degree of availability since unforeseen events can happen at any time of the day or night, or even on weekends. These situations require a team fully connected with the client.
Direct partner participation in the services we provide is a fundamental pillar of the way we work at HKS.
We strongly believe that direct partner involvement in each case entrusted to us, regardless of its complexity, ensures a higher degree of commitment and responsibility for the final result we deliver to our clients.
Throughout its nearly 18 years of existence, HKS has been following the movement of its customers and organizing its own structures and teams in strategic locations, always with the central idea of maintaining its standards and concepts of service.
HKS teams are currently distributed between Brazil, Argentina and South Korea, in seven different locations: São Paulo, Curitiba, Resende and Rio de Janeiro (Brazil); Cordoba and Buenos Aires (Argentina); and Seoul (South Korea). We also have partners in strategic locations around the world.
The maintenance of long-term relationships is one of our hallmarks.
We believe the best relationships are those that allow us to understand the culture of the companies we serve and to add value to their businesses. To this end, we seek long-term relationships because it allows us to really participate in our clients’ work.
We offer our clients a modern and intuitive management system for immigration and relocation services. The tool has a user-friendly interface and also features a state-of-the-art data encryption and security system. There are 3 (three) different interfaces for ease of use:
- HKS interface;
- HR department interface;
- expatriate's interface, each with its own unique features and user-customized information.
You can manage each step of the ongoing process and the forecast for completion, as well as share documents and exchange messages between users. All documents and messages are stored in the tool indefinitely.